Usuvele uyazi ukuthi i-BC/DR iyingxenye ebalulekile yempumelelo yenhlangano. Futhi siyazi ukuthi kunesidingo samamethrikhi ukulinganisa ukusebenza kahle kwemizamo. Isinyathelo sokuqala siwukuqonda amamethrikhi abalulekile ekuqhubekeni kwebhizinisi nasekuhleleni ukutakula kwezinhlekelele, okuyilokho kanye lesi sihloko esizoba ngakho. Uzodinga futhi ithuluzi ukuze uqoqe futhi ubike ngalawa mamethrikhi. Kuye ngosayizi wenhlangano yakho kanye nezinga lokuvuthwa lohlelo lwakho lwe-BC/DR, lokhu kungase kusuke kusifanekiso se-Excel kuye kusofthiwe ezenzakalelayo enamandla.
Kunamamethrikhi angu-7 abalulekile e-BC/DR okufanele aqashwe ukuze akhule futhi alinganise izinhlelo zokutakula:
Yize kunamanye ama-metric amaningi okufanele aqashwe, lawa mamethrikhi asebenza njengokubuyekezwa kohlelo oluyisisekelo futhi akhombisa ukuthi ukulungele kangakanani ngempela ukubhekana nenkinga yokuvimba.
Amamethrikhi amabili okuqala abalulekile e-BC/DR Izinjongo Zesikhathi Sokubuyisela (RTO) kanye Nezinjongo Zephuzu Lokubuyisela (RPO). I-RTO yinani eliphakeme elamukelekayo lesikhathi lapho into ingangenzi lutho. Ama-RPO anquma ukuthi indala kangakanani idatha ongakwazi ukuyilahlekela nokuthi izipele zakho zizolondoloza yini enye. Isibonelo, uma ukwazi ukulahlekelwa ihora ledatha, uzodinga ukwenza izipele okungenani njalo ngehora.
Izinqubo zokwenza ikhophi yasenqolobaneni nezokuthola zisenhliziyweni yohlelo oluhle lwe-BC/DR, ngakho-ke udinga ukucabangela kokubili ama-RTO nama-RPO ukuze unqume amathuluzi angcono kakhulu okwenza isipele nawokuphinda uthole umsebenzi. Isibonelo, uma udala ukuthengiselana okuqhubekayo ngevolumu emaphakathi ukuya phezulu kanye nenani, mingaki imizuzu yokwenziwe ongakwazi ukuyilahlekela? Ungakwazi isikhathi esingakanani ukungabikho emsebenzini? Uhlelo lokusebenza olunjalo lungase luzuze kumakhophi avamile weleveli yebhulokhi angenzeka ngokuvikelwa kwedatha okuqhubekayo (CDP), kodwa ubungeke ukwazi lokho ngaphandle kokuthi ubheke kokubili ama-RTO nama-RPO.
Ekugcineni, udinga ukukala inani lezinhlelo ezihlanganisa inqubo yebhizinisi ngayinye , kanye ne isikhathi esidlulile kusukela uhlelo ngalunye lwabuyekezwa . Izinkomba zokusebenza eziyinhloko (ama-KPI) ziyisilinganiso sokuthi uhlelo lusebenza kahle kangakanani, futhi ongeke ukwazi ukuziba. Ungasetha ama-KPI ukuthi ubuyekeza futhi ubuyekeze kangaki izinhlelo zakho (isibonelo, nyanga zonke, izinyanga ezingu-6, noma minyaka yonke) nokuthi mingaki imisebenzi yebhizinisi embozwa uhlelo lokubuyisela, ngohlelo lwesenzo lokuthola ukufakwa okungu-100%. Uma unesikhathi esincane nezinsiza, qala ngezinqubo zakho zebhizinisi ezibaluleke kakhulu.
Amabhizinisi angaba namakhulu kuya ezinkulungwaneni zezinqubo, futhi akwenzeki ukubuyisela inqubo ngaphandle kohlelo. Imethrikhi eyinhloko yokuhlela kwe-BC/DR ithi inani lezinqubo ezisongelwa inhlekelele engase ibe khona .
Kufanele uqale ngokuhlaziya ubungozi kanye nokuhlaziya umthelela webhizinisi ukuze:
Ngemva kwalokho, ungakha izinhlelo zokuvikela lezi zinqubo futhi unciphise ukuphazamiseka uma kwenzeka kuba nenhlekelele.
Kodwa izinhlelo ezimile zingama. Awukwazi ukubuyisela emuva izinqubo ngaphandle kwalapho ubuyekeza izinhlelo zakho ngezikhathi ezithile ukuze ziphendule izinguquko kuzinhlelo zokusebenza, idatha, indawo, abasebenzi, nezingozi. Kufanele uzibekele izikhumbuzi ukuze utshele ukubuyekezwa kohlelo ezindaweni ezifanele emjikelezweni. Ezweni eliphelele, uzothola ukuqinisekiswa kwezinhloko zeminyango eyahlukene ukuthi babuyekeze futhi babuyekeza izinhlelo zabo, kodwa masikhulume iqiniso: ukubuyekeza nokubuyekeza lezo zinhlelo kuwumthwalo omkhulu, futhi cishe kuyisimangaliso uma bekwenza ngesikhathi. Ukusebenzisa isofthiwe kungadambisa leli phuzu lobuhlungu: Ungenza izikhumbuzi ze-imeyili ngokuzenzakalelayo kubanikazi bohlelo abahlukahlukene futhi ulandelele ukuqhubeka kwabo ngaphakathi kwesofthiwe - awekho ama-imeyili anolaka adingekayo! Isofthiwe iphinde isuse imisebenzi eminingi eyisicefe ehlobene nokushintsha ukuphathwa. Isibonelo, ukuhlanganiswa kwedatha okuzenzakalelayo kuzogcina idatha yakho ibuyekezwa ngokuzenzakalelayo njengoba idatha ishintsha kwezinye izinhlelo zokusebenza. Uma oxhumana naye oyedwa esetshenziswa kuzo zonke izinhlelo eziyi-100 futhi inombolo yakhe yocingo ishintsha, isistimu ehlanganisiwe izophusha lolo shintsho lube ekuqhubekeni kwebhizinisi lakho nezinhlelo zokuphatha izimo eziphuthumayo.
Enye yezindlela ezilula zokunquma ukuthi imisebenzi yebhizinisi incike komunye nomunye ukusebenzisa ithuluzi lemodeli yokuncika. Lokhu kuzokusiza ubone ngeso lengqondo ukuthi ukuncika kohlelo lwakho lokusebenza kuyakuvumela yini ukuhlangabezana nama-RTO nama-SLA.
Isibonelo, uma udinga ukubuyisela isevisi yama-Akhawunti Akhokhwayo emahoreni angu-12, kodwa lokhu kuncike kusofthiwe yezezimali engathatha amahora angafinyelela kwangu-24 ukuze ubuyiselwe, Ama-akhawunti Akhokhelwayo awakwazi ukuhlangabezana ne-SLA yamahora angu-12. Imodeli yokuncika ikhombisa lobu budlelwano obuncikile ngokushintshashintshayo futhi nini futhi kanjani uhlelo luzobhidlika ngenxa yalokho.
Kufanele ulinganise isikhathi sangempela esisithathayo ukubuyisela inqubo yebhizinisi . Ungahlola izinqubo zokutakula usebenzisa ithuluzi le-BC/DR ukuze ulandelele ukuthi isinyathelo ngasinye sithatha isikhathi esingakanani.
Kungenjalo, ungasebenzisa indlela yesikole sakudala yokubala isikhathi isinyathelo ngasinye mathupha. Lezi zivivinyo zizokusiza ukuthi unqume ukuthi abantu bakho nezinqubo zingahlangabezana yini nama-RTO zisebenzisa uhlelo lwakho olukhona. Kufanele ukwazi ukuqedela imisebenzi yokutakula ngesikhathi esivunyelwe uhlelo lwakho, futhi uma ungakwazi, udinga ukubuyekeza uhlelo lwakho ukuze lube ngokoqobo futhi lufezeke.
Ekugcineni, imethrikhi yokugcina efakwe kulesi sisetshenziswa yile umehluko phakathi kwesikhathi sangempela nesilindelekile sokutakula , eyaziwa nangokuthi i-gap analysis. Ungahlola izikhala nge-failover kanye nokuhlola ukuthola kabusha, ukuhlolwa kwe-BC/DR kwezinga lebhizinisi, nokuhlaziya igebe. Uma usuthole izikhala ezinhlelweni zakho, ungasetha ama-KPI futhi uwasebenzise ohlelweni lwakho lokuhlela.
Idatha eqoqwe isofthiwe ye-BC/DR kufanele "ihlanzeke" ukuze kuqinisekiswe ukubika nokuhlela okunembile. Ukuze uthole inhlanzeko yedatha enhle, qiniseka ukuthi ulinganisa ukufakwa kwedatha ngamamenyu okudonsela phansi, izinhlu zokukhetha, ukufometha umbhalo, nokuqinisekisa idatha. Isibonelo, uma sifaka izinombolo zocingo zesisebenzi ohlelweni, sincoma ukuthi sihlole ukuze sibone ukuthi lezo zinombolo zocingo zifaka ikhodi yendawo futhi zihlala zisetshenziswa.
Ukususa ukuphindaphinda kanye nobunikazi kanye nokuphathwa kokufinyelela (IAM) kungasiza ekukhiqizeni idatha enhle. Ungasebenzisa ukususa ukuphindaphinda ukuze ususe izici eziningi zokufakiwe okufanayo. Ungasebenzisa imininingwane (i-autenticazione) kanye nezimvume (ukugunyazwa) ukuqinisekisa ukuthi abasebenzisi abaqeqeshiwe kuphela abangena amarekhodi kanye nedatha eyinhloko. Uzophinda wonge isikhathi esiningi nobunzima ngokuhlanganisa isistimu yakho ye-BC/DR nezinye izinhlelo zokusebenza (isibonelo, uhlelo lwakho lwe-HR) ukuze ugweme ukuphindaphindeka kwamarekhodi nanoma yikuphi okungenzeka kube namaphutha.
Nquma imisebenzi yebhizinisi ebalulekile nokuthi incike kanjani komunye nomunye usebenzisa ithuluzi lokumodela ubudlelwano.
Okulandelayo, sibeka umkhawulo owamukelekayo wesikhathi sokuphumula sisebenzisa amamethrikhi e-RTO ne-RPO. Sihlola izinhlelo ukubona ukuthi siyasondela noma siyayeqa yini leyo mikhawulo. Ngemva kwalokho, ake sibuyekeze izinhlelo futhi sizihlole futhi. Kufanele simise ama-KPI ukuze silinganise ukuthi izinhlelo zibuyekezwa kangaki futhi zihlolwe, futhi senze ukuhlaziya igebe ukuze siqhathanise okuhleliwe nesikhathi sangempela sokuthola kabusha.
Okokugcina, qiniseka ukuthi ugcina idatha "ihlanzekile" ukuze ubike okunembile. Amamethrikhi e-BC/DR awasebenzi nhlobo uma idatha ingalungile. Kungase kubonakale njengento engenangqondo, kodwa kuyamangaza ukuthi zingaki izinkampani ezizikhohlisa ngomuzwa ongamanga wokuphepha ngemibiko emelela kabi ama-SLA azo. Kuhlale kungcono kakhulu ukuba namaqiniso, ngisho noma lokho kusho ukwamukela izingozi ezihilelekile.
Ercole Palmeri
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