Sitel Group® partners with Genesys® to speed up the digital transformation of brands

The partnership supports the strategies of brands aiming to move to the cloud, become fully omnichannel and offer integrated experiences to customers and employees

Site Group®, a leading global provider of customer experience (CX) products and solutions, today announces a strategic partnership with Genesys®, global leader in the cloud for customer experience orchestration, to support brands accelerating the journey to digital transformation. Combined, the expertise of Genesys and Sitel Group® enables brands to rapidly build and deploy powerful omnichannel contact center solutions in the cloud.

Thanks to this collaboration, it is now easier for brands to combine products and services from a pioneer of the Experience as a ServiceSM market and a global leader in customer experience solutions; together, the two companies help mutual customers harness the technological power of the cloud, digital and artificial intelligence (AI) to orchestrate people-centric customer and employee experiences at scale.

Olivier Camino, global operations director and co-founder of Sitel Group

“This is an essential collaboration for the customer experience industry that will enable brands to deliver seamless CX and develop deeper customer relationships,” said Olivier Camino, global chief operating officer and co-founder of Sitel Group. “Partnering with Genesys helps brands deliver smoother, simpler, faster, smarter, more personalized interactions, all through a proven, easy-to-use cloud product.”

This new alliance builds on a culture of innovation common to both companies that aims to transform customer relationships through proven global operational support that enables brands to offer customers differentiated and efficient services. To manage the customer experience, companies around the world and in every sector, including government, rely on Sitel Group and Genesys.

Site Group®

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group enables brands to build stronger relationships with their customers, creating meaningful connections that increase brand value. Inspired by each brand's unique vision and goals, we ask ourselves “what if?” applying our experience to create innovative solutions that reduce customer engagement.

EXP+™ by Sitel Group® is a flexible solution with full cloud capabilities designed to simplify end-to-end CX service delivery and increase efficiency, effectiveness and customer satisfaction. EXP+ builds a robust ecosystem by harnessing the power of five connected product lines.

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