Ezinkampanini zanamuhla, i-Artificial Intelligence ingenye yentuthuko ebaluleke kakhulu.
Eqinisweni, iningi labo lisebenzisa i-Artificial Intelligence ngezindlela ezihlukene zokuthuthukisa izinqubo nokusebenza kwazo. Izizathu zihlukile: kusukela ekukhuliseni umkhiqizo kunoma iyiphi indawo yebhizinisi, ekunikezeni isevisi ephumelelayo, ukuthuthukisa ikhwalithi yemikhiqizo nezinsizakalo ezinikezwayo.
Enye yezindawo lapho i-Artificial Intelligence isetshenziswa kakhulu ekuxhumaneni kwebhizinisi. Izinzuzo ezinkulu ezinikezayo ziyenze yaba yingxenye ebalulekile yokuphatha ukusebenzelana kwenkampani namakhasimende ayo. Nokho kuyiqiniso ukuthi izinkampani eziningi azikakwenzi lokho ngenxa yokuthi azikwazi konke ezingakulethela zona.
Yingakho kulesi sihloko sifuna ukukutshela mayelana nezinzuzo ezingalethwa yi-Artificial Intelligence ekuxhumaneni kwezinkampani kanye nendlela yokusebenzisa ngokugcwele amandla ayo ngesikhungo sezingcingo. Ungaphuthelwa futhi uqhubeke ufunda!
Yiziphi izinhlelo ze-Artificial Intelligence futhi zisebenza kanjani?
Yize i- defiI-Artificial Intelligence (AI) cishe ibonakala isobala kuwe, kubalulekile ukwazi izici zayo eziyinhloko nokuthi amasistimu ayisebenzisayo asebenza kanjani.
I-Artificial intelligence isho inhlanganisela yama-algorithms asetshenziswa ukudala imishini enamandla afanayo nawabantu. Kuze kube muva nje, lobu buchwepheshe bungase bubonakale bungaqondakali, noma bukude, kodwa eminyakeni yamuva nje bukhona ohlelweni lwezinkampani eziningi ngisho nabantu ngabanye.
Ngokuvamile, lobu buchwepheshe buncike ekufundeni amaphethini okuziphatha asetshenziselwa ukubikezela nokuxazulula izinkinga zesikhathi esizayo. Phakathi kwezinhlobo ze Intelligence yokufakelwa singathola ukuhlukana okuningana, kodwa kukhona okubili ikakhulukazi okufanele ireferensi ethile:
- Ubuhlakani bokwenziwa obunamakhono amancane: Iklanyelwe ukwenza imisebenzi ethile ngaphambilidefiqeda futhi uphendule imibuzo impendulo yayo ibilungiselelwe ngaphambilini. Kulezi zimo, uma umsebenzisi enza isicelo esebenzisa amagama angukhiye afakwe ohlelweni, uhlelo luzokwazi ukunikeza isisombululo. Kodwa-ke, kuzo zonke ezinye izimo, uma kukhona ukuhluka kwamagama, ikhasimende lizothola "uxolo, angizange ngikuqonde", libaxhumanise ne-ejenti.
- Ubuhlakani bokwenziwa obuyinkimbinkimbi: bugxile ekulingiseni amakhono omuntu okuqonda futhi buyakwazi ukuphendula izicelo ezifaneleke kakhulu. Lolu hlobo lwe-AI luthuthuke kakhulu futhi luyakwazi ukubona inani elikhulu lokusebenzelana, kungakhathaliseki ukuthi kukhona ukuhluka emagameni omusho.
Ubuhlakani bokwenziwa busekelwe kudatha nama-algorithms obusebenzisa enqubweni echazwe ngezansi:
- Hlola futhi uhlonze inkinga ebaluleke kakhulu.
- Hlaziya izimo ezedlule futhi ufunde okuguquguqukayo okungenzeka okuhlobene nenkinga.
- Ngenxa yesistimu yezibalo, ibikezela umphumela wesikhathi esizayo wenkinga, futhi ngesisekelo sedatha eyaziwayo.
- Uma uhlelo selunayo yonke idatha, lusebenza futhi lunikeze isisombululo esisebenza kakhulu senkinga. Ngakho-ke, i-AI ifunda ukuxazulula inkinga ukuze ikwazi ukubhekana ngokuphumelelayo nesimo esifanayo esilandelayo ehlangabezana naso.
Kungani usebenzise i-Artificial Intelligence enkampanini yakho?
I-Artificial intelligence, njengoba kushiwo ekuqaleni, inikeza izinzuzo ezinkulu, ikakhulukazi uma ihlanganiswe nesofthiwe yokuxhumana yenkampani njengesikhungo socingo. Eziyinhloko yilezi:
- 24/24 Ukutholakala: Amabhothi anamandla okuphendula izicelo zabasebenzisi nganoma yisiphi isikhathi sosuku, izinsuku ezingama-7 ngonyaka. Ngale ndlela singanikeza isevisi eqhubekayo futhi sitholakale ukuze siphendule izicelo zamakhasimende ethu lapho ezidinga.
- Ihlinzeka ngolwazi lwekhasimende owanelisayo: Amasistimu obuhlakani bokwenziwa ayakwazi ukuphatha imisebenzi eminingi ngesikhathi esisodwa. Ngakho-ke, emkhakheni wokuxhumana kwezinkampani, amakhasimende ngeke alinde isikhathi eside ukuze isicelo sabo sixazululwe.
- Gwema ukugcwala kwe-ejenti: Ngokusekela imisebenzi, uma yenziwa mathupha, engamosha isikhathi se-ejenti futhi ibathwalise kanzima ngezingxoxo eziningi (isb., bhala umlayezo wokwamukela kumakhasimende), abasebenzi ngeke bakhungatheke futhi bangagxila emisebenzini abayiletha inani elikhudlwana kuyo. inkampani, njengokuhlinzeka ngesevisi yomuntu siqu.
- Thuthukisa isithombe senkampani: ngokuphathelene nezinzuzo zangaphambilini, iqiniso lokuthi amakhasimende athola impendulo yomuntu siqu njalo lapho ebhalela inkampani nokuthi inkinga yabo ixazululwa ngesikhathi esifushane, kunomthelela omuhle kakhulu kwikhwalithi yamakhasimende esevisi. futhi, ngenxa yalokho, nasezingeni lenkonzo yethu yamakhasimende.
- Ikhono Lokuqoqa Imibono Ekusebenzisaneni: Umsizi obonakalayo onikwe amandla yi-AI angahlukanisa ulwazi, amadokhumenti, nezinye izinto ezibalulekile emihlanganweni yeqembu nokusebenzisana, bese akufake ku-CRM ukuze lonke ulwazi lubekwe endaweni eyodwa endaweni eyodwa.
- Ukwehliswa kwezindleko: Ngenxa yokuthi i-Artificial Intelligence ivumela ukunciphisa inani lama-ejenti abelwe imisebenzi yamakhono aphansi, isikhathi sabo sokusebenza singanikelwa kwezinye izinhlobo zemisebenzi imishini engakwazi ukuyenza.
Ungayisebenzisa kanjani i-Artificial Intelligence kwezokuxhumana zebhizinisi?
Ukuthuthukiswa okuqhubekayo kwezinhlelo zokuxhumana kusabela ekusesheni kwezinkampani izici ezizivumela ukuba zizihlukanise endaweni enokuncintisana okukhulu. Amabhizinisi namuhla ancamela ukugxila ekuhlangabezaneni nezidingo zabasebenzisi abazi ukuthi bafunani futhi bafuna ukuthi izidingo zabo zihlangatshezwe ngokushesha.
Elinye lamathuluzi asetshenziswa kakhulu kule njongo isofthiwe yesikhungo sezingcingo. Ngenxa yokushintsha amathrendi ezobuchwepheshe, lezi zinhlelo seziphenduke ithuluzi lokuya ezinkampanini eziningi, ezihlinzeka ngezibalo ezingcono nezingxoxo ezisheshayo, eziqondile.
Phakathi kwalezi zindlela kukhona i-Artificial Intelligence, ukusetshenziswa kwayo ezikhungweni zezingcingo kuzoxoxwa ngakho ngezansi:
- I-Task automation: Njengoba kushiwo ezinhlelweni, i-Artificial Intelligence isivumela ukuthi senze imisebenzi ethile ephindaphindwayo. Lokhu kukhulula ama-ejenti futhi kubavimbele ukuthi bangakhungatheki ngokusebenzisana okungenziwa kalula yilezi zinhlelo. Ngaphakathi kwesikhungo sezingcingo, ukuzenzela kwemisebenzi kungenziwa kuphela ngezwi, okuyisiteshi esivamile, kodwa nangamanye amashaneli akhethwa abasebenzisi njengamanje, njengokuthumela umlayezo osheshayo noma ingxoxo ye-inthanethi.
- Umzila osebenzayo: lona omunye wemisebenzi ebaluleke kakhulu i-Artificial Intelligence ekwaziyo ukuwenza. Umzila wuhlelo lokusabalalisa ukusebenzisana, oluvumela ukuthi lusatshalaliswe futhi silethwe kusevisi efanelekile kakhulu noma i-ejenti ukuze ikucubungule. Lokhu kusindisa amakhasimende ukuthi alinde aze athathwe umenzeli ofanele futhi ngaleyo ndlela athuthukise ikhwalithi yesevisi.
- Phakathi kobunye ubuchwepheshe, ukusetshenziswa kobuhlakani bokwenziwa ezikhungweni zezingcingo kubangela ama-agent abonakalayo (ama-callbots noma ama-chatbots). Lawa mathuluzi anomgomo ofanayo: ukusebenzisana nekhasimende ukuze alisize lihlangabezane nezidingo zalo. Kodwa-ke, umehluko omkhulu phakathi kwakho kokubili yisiteshi ezisetshenziswa ngaso:
- Endabeni yama-chatbot, bahlose ukuba nengxoxo ebhaliwe, ngokusebenzisa uhlelo lokusebenza lokuthumela imiyalezo esheshayo noma ngengxoxo eyakhelwe kuwebhusayithi yethu.
- Ngakolunye uhlangothi, ama-callbots asetshenziswa ezingcingweni. Ngezinye izikhathi bangakwazi ukubamba ingxoxo ngendlela efanayo nokubonga komuntu ngemiphumela emihle kakhulu yokuhlanganiswa kwezwi lomuntu ngokwalo. Isibonelo esicacile sokuthi ama-callbot angakusiza kanjani ukuthi wenze isikhungo sakho sezingcingo ngokuzenzakalelayo ukubhalwa kwekholi. Lesi sici siwusizo kakhulu, ikakhulukazi uma kuziwa ekuxhumaneni nabantu abaphesheya lapho inkampani yakho ikhona. Ngenxa yezinhlelo zokuzwa izwi noma i-ASR (Ukuqashelwa Kwenkulumo Okuzenzakalelayo), kungenzeka ukwenza okulotshiweyo ngesikhathi sangempela samagama azwiwe.
Kafushane…
I-Artificial intelligence isiza kakhulu ukuxhumana kwezohwebo. Ngenxa yalokho akunakwenzeka ukunciphisa inani lamaphutha kuphela futhi, ku-ejenti okukhulunywa ngayo, ukunikeza izimpendulo ezimfishane nezenzelwe umuntu.
Kusobala ukuthi lezi zinhlelo, ezike zabonwa njengezikude futhi ziyingxenye yesikhathi esizayo, manje zimele inzuzo enkulu yokuncintisana ezinkampanini, ezivumela ukuthi zonge isikhathi, zinciphise izindleko futhi, vele, zithuthukise ukusebenza kwazo. ulwazi lwekhasimende.
Uma sesivele sikuqinisekisile ngazo zonke izinzuzo isofthiwe yesikhungo sezingcingo ene-Artificial Intelligence engakunikeza futhi ufuna ukuyisebenzisa enkampanini yakho, izinkampani ezifana I-Fontvirtual bakunikeza konke okudingayo. Isixazululo sabo sisekelwe ohlelweni olunamandla lwe-Artificial Intelligence nezinye izici eziningi ezizokuvumela ukuthi uthuthukise ukuxhumana kwakho kwebhizinisi.
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