Kwiinkampani zanamhlanje, i-Artificial Intelligence yenye yezona zinto zibalulekileyo zokuphucula.
Ngapha koko, uninzi lwabo lusebenzisa ubukrelekrele beArtificial ngeendlela ezahlukeneyo zokuphucula iinkqubo zabo kunye nokusebenza. Izizathu zahlukile: ukusuka ekwandiseni imveliso kuyo nayiphi na indawo yeshishini, ukubonelela ngenkonzo esebenzayo, ekuphuculeni umgangatho weemveliso kunye neenkonzo ezibonelelwayo.
Enye yeendawo apho iArtificial Intelligence isetyenziswa kakhulu kunxibelelwano lweshishini. Izibonelelo ezinkulu ezinikezelayo zenze ukuba ibe yinxalenye ebalulekileyo yokulawula unxibelelwano lwenkampani kunye nabathengi bayo. Nangona kunjalo, kuyinyani ukuba iinkampani ezininzi azikakwenzi oko ngenxa yokuba azinalwazi ngayo yonke into enokuzisa kuzo.
Yiyo loo nto kweli nqaku sifuna ukukuxelela malunga neengenelo ezinokuziswa buBukrelekrele beArtificial kunxibelelwano lwequmrhu kunye nendlela yokusebenzisa ngokupheleleyo amandla alo ngokusebenzisa iziko lokufowuna. Ungaphoswa kwaye uqhubeke ufunda!
Ziziphi iinkqubo zeArtificial Intelligence kwaye zisebenza njani?
Nangona i defii-Artificial Intelligence (AI) mhlawumbi ibonakala icacile kuwe, kubalulekile ukwazi iimpawu zayo eziphambili kunye nendlela ezisebenza ngayo iinkqubo eziyisebenzisayo.
Ubukrelekrele bokwenziwa bubhekisa kwindibaniselwano yealgorithms esetyenziswa ukwenza oomatshini abanobuchule obufanayo nobobantu. Kuze kube mva nje, le teknoloji isenokubonakala ingaqondakali, nokuba ikude, kodwa kwiminyaka yakutshanje ibikho kwindlela yeenkampani ezininzi kunye nabantu ngabanye.
Ngokubanzi, le teknoloji ixhomekeke kwiipatheni zokuziphatha ezisetyenziselwa ukuqikelela nokusombulula iingxaki ezizayo. Phakathi kweentlobo ze Intelligence Intelligence sinokufumana izahlulo ezininzi, kodwa kukho ezimbini ngokukodwa ezifanelwe yireferensi ethile:
- Ubukrelekrele bokwenziwa obunganeno: Yenzelwe ukwenza imisebenzi ethile yangaphambilidefiigqityiwe kwaye iphendule imibuzo empendulo yayo ibilungiselelwe ngaphambili. Kule meko, ukuba umsebenzisi wenza isicelo esebenzisa amagama angundoqo afakwe kwisistim, inkqubo iya kukwazi ukunika isisombululo. Nangona kunjalo, kuzo zonke ezinye iimeko, ukuba kukho ukuhluka kwamagama, umthengi uya kufumana "uxolo, andizange ndikuqonde", ebeka ukudibanisa ne-arhente.
- Ubukrelekrele obuntsonkothileyo obuntsonkothileyo: bujolise ekuxeliseni izakhono zokuqonda komntu kwaye buyakwazi ukuphendula kwizicelo ezifanelekileyo. Olu hlobo lwe-AI luhamba phambili kwaye luyakwazi ukuqaphela inani elikhulu lokusebenzisana, kungakhathaliseki ukuba kukho ukuhluka kumagama esivakalisi.
Ubukrelekrele bokwenziwa busekelwe kwidatha kunye ne-algorithms eyisebenzisayo kwinkqubo echazwe ngezantsi:
- Vavanya kwaye uchonge eyona ngxaki ibalulekileyo.
- Hlalutya iimeko ezidlulileyo kwaye ufunde izinto eziguquguqukayo ezinokubakho ezinxulumene nengxaki.
- Ndiyabulela kwinkqubo yezibalo, iqikelela umphumo wexesha elizayo wengxaki, kwakhona kwisiseko sedatha eyaziwayo.
- Emva kokuba inkqubo inayo yonke idatha, iyasebenza kwaye ibonelela ngesisombululo esisebenzayo kwingxaki. Ke ngoko, i-AI ifunda ukusombulula ingxaki ukuze ikwazi ukujongana ngempumelelo nemeko efanayo edibana nayo.
Kutheni usebenzisa iArtificial Intelligence kwinkampani yakho?
Ubukrelekrele bokwenziwa, njengoko kukhankanyiwe ekuqaleni, bubonelela ngeenzuzo ezinkulu, ngakumbi xa zidityaniswe nesoftware yonxibelelwano lwenkampani efana neziko lomnxeba. Ezona ziphambili zezi:
- 24/24 Ubukho: Iibhothi zinamandla okuphendula izicelo zabasebenzisi nangaliphi na ixesha losuku, iintsuku ezingama-7 ngonyaka. Ngale ndlela sinokunikezela ngenkonzo eqhubekayo kwaye sifumaneke ukuphendula izicelo zabathengi bethu xa bezifuna.
- Ibonelela ngamava omthengi owanelisayo: Iinkqubo zobukrelekrele bokwenziwa ziyakwazi ukuphatha imisebenzi emininzi ngexesha elinye. Ke ngoko, kwinkalo yonxibelelwano lweenkampani, abathengi abayi kulinda ixesha elide ukuba isicelo sabo sisonjululwe.
- Kuthintele ukugcwala kwe-arhente: Ngokuxhasa imisebenzi ethi, ukuba yenziwe ngesandla, inokuchitha ixesha leearhente kwaye ibathwalise umthwalo ngeencoko ezininzi (umzekelo, bhala umyalezo owamkelekileyo kubathengi), abasebenzi abayi kuphazamiseka kwaye banokugxila kwimisebenzi abayizisa ixabiso elingakumbi inkampani, njengokubonelela ngenkonzo eyenzelwe wena.
- Ukuphucula umfanekiso wenkampani: ngokumalunga neenzuzo zangaphambili, into yokuba abathengi bafumana impendulo yomntu ngamnye rhoqo xa bebhalela inkampani kwaye ingxaki yabo isonjululwe ngexesha elifutshane, inefuthe elihle kakhulu kumgangatho wabathengi benkonzo. kwaye, ngenxa yoko, kumgangatho wenkonzo yethu yabathengi.
- Ukukwazi ukuqokelela ulwazi kwiNdibaniselwano: Umncedisi we-AI-powered virtual unokuhlela ulwazi, amaxwebhu, kunye nezinye izinto ezibaluleke kakhulu kwiintlanganiso zeqela kunye nokusebenzisana, emva koko uzibandakanye kwi-CRM ukuze lonke ulwazi lubekwe kwindawo enye kwiqonga elinye.
- Ukunciphisa iindleko: Ndiyabulela kwinto yokuba i-Artificial Intelligence ivumela ukunciphisa inani lee-arhente ezinikezelwe kwimisebenzi yezakhono eziphantsi, ixesha labo lokusebenza linokunikezelwa kwezinye iindidi zemisebenzi engakwazi ukuyenza oomatshini.
Ungayisebenzisa njani iArtificial Intelligence kunxibelelwano lweshishini?
Uphuhliso oluthe gqolo lweenkqubo zonxibelelwano luphendula kukhangelo lweenkampani kwizinto ezibavumela ukuba bahlule kwindawo enokhuphiswano olukhulu. Amashishini namhlanje akhetha ukugxila ekuhlangabezaneni neemfuno zabasebenzisi abayaziyo into abayifunayo kwaye bafuna ukuba iimfuno zabo zifezekiswe ngokukhawuleza.
Esinye sezixhobo ezisetyenziswa kakhulu kule njongo yi-software yeziko leefowuni. Ndiyabulela ekutshintsheni iindlela zobuchwepheshe, ezi nkqubo ziye zaba sisixhobo sokuhamba kwiinkampani ezininzi, ezibonelela ngohlalutyo olungcono kunye neengxoxo ezikhawulezayo, ezithe ngqo.
Phakathi kwale mikhwa yi-Artificial Intelligence, ukusetyenziswa kwayo kumaziko onxibelelwano kuya kuxoxwa ngezantsi:
- I-automation yomsebenzi: Njengoko kukhankanyiwe kwiinzuzo, i-Artificial Intelligence ivumela ukuba sizenzele imisebenzi ethile ephindaphindiweyo. Oku kukhulula ii-arhente kwaye kuthintele ukuba bangagqithiswa yintsebenziswano enokuthi yenziwe lula ngezi nkqubo. Ngaphakathi kwiziko leefowuni, ukuzenzekelayo kwemisebenzi kunokuqhutywa kungekuphela nje ngelizwi, eliyindlela yendabuko, kodwa nangamanye amajelo akhethwa ngabasebenzisi ngoku, njengokuthumela umyalezo kwangoko okanye ingxoxo ye-intanethi.
- Indlela esebenzayo: lo ngomnye weyona misebenzi isisiseko ekwaziyo ukuyenza iArtificial Intelligence. Umzila yinkqubo yokusasaza intsebenziswano, evumela ukuba isasazwe kwaye ihanjiswe kweyona nkonzo ifanelekileyo okanye i-arhente ukuba iqhubeke nayo. Oku kusindisa abathengi ukuba balinde de bathathwe yi-arhente efanelekileyo kwaye ngaloo ndlela iphucula umgangatho wenkonzo.
- Phakathi kwezinye iitekhnoloji, ukusetyenziswa kobukrelekrele bokwenziwa kumaziko okufowuna kubangela ukuba kubekho ii-arhente (ii-callbots okanye ii-chatbots). Ezi zixhobo zinenjongo efanayo: ukusebenzisana nomthengi ukubanceda ukuba bahlangabezane neemfuno zabo. Nangona kunjalo, umahluko omkhulu phakathi kwezi zimbini ngumjelo ezisetyenziswa ngawo:
- Kwimeko yee-chatbots, bajonge ukuba nencoko ebhaliweyo, ngesicelo sokuthumela umyalezo kwangoko okanye ngencoko eyakhelweyo kwiwebhusayithi yethu.
- Ngakolunye uhlangothi, ii-callbots zisetyenziswa kwiifowuni. Ngamanye amaxesha banokubamba incoko ngendlela efanayo kumbulelo womntu kwiziphumo ezibalaseleyo zokudityaniswa kwelizwi lomntu ngokwalo. Umzekelo ocacileyo wendlela ii-callbots ezinokukunceda ngayo ukuba wenze iziko lokufowuna libe ngokuzenzekelayo kushicilelo lomnxeba. Eli nqaku liluncedo kakhulu, ngakumbi xa kuziwa ekunxibelelaneni nabantu abaphesheya apho inkampani yakho ikhoyo. Ndiyabulela kwiinkqubo zokuqaphela ilizwi okanye i-ASR (i-Automatic Speech Recognition), kunokwenzeka ukwenza ushicilelo ngexesha langempela lamagama aviweyo.
Kufuphi…
Ubukrelekrele bokwenziwa buququzelela kakhulu unxibelelwano lwezorhwebo. Ngombulelo kuyo akunakwenzeka kuphela ukunciphisa inani leempazamo kwaye, kwi-arhente echaphazelekayo, ukubonelela ngeempendulo ezimfutshane kunye nezomntu.
Kucacile ukuba ezi nkqubo, xa zibonwa zikude kwaye ziyinxalenye yexesha elizayo, ngoku zibonisa inzuzo enkulu yokukhuphisana kwiinkampani, ezivumela ukuba zigcine ixesha, zinciphise iindleko kwaye, ngokuqinisekileyo, ziphucule ukusebenza kwazo. amava abathengi.
Ukuba sele sikuqinisekisile ngazo zonke iingenelo ukuba isoftware yeziko lomnxeba eneArtificial Intelligence inokukunika kwaye ufuna ukuphumeza enye kwinkampani yakho, iinkampani ezinjenge Fontvirtual bakunika yonke into oyifunayo. Isisombululo sabo sisekelwe kwinkqubo yeArtificial Intelligence enamandla kunye nezinye izinto ezininzi eziza kukuvumela ukuba uphucule unxibelelwano lweshishini lakho.
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